What comes with the spa? What else is needed?
The Fairfax™ spa comes with a matching cover and steps. AquaTerra Spas do not come with water care chemicals. You may also want to consider purchasing a cover lifter, which makes it easier to remove the cover.
What does an Ozone Water Care System do?
An Ozone Water Care System operates with an Ozonator unit that produces ozone bubbles that are injected into the spa water. The ozone, through the process of oxidation, removes contaminants such as lotions, detergents and organic waste out of the spa water – improving water quality.
Should the spa be turned off when not in use?
No. AquaTerra Spas are designed to be left on, at the desired temperature, all the time. The full foam insulation and thermal cover will keep the water hot with minimal energy consumption. This means the spa is always on and ready, whenever you are.
Can the spa be delivered to the backyard or deck?
No. The spa is only delivered to the curbside in front of the driveway. You will need 6-8 people, plus a furniture dolly to maneuver the spa into your backyard. If you need assistance moving the spa, please check your local service directory for professional movers or contractors.
What type of foundation is required for the spa?
Your new spa needs a good solid foundation. The area your spa sits on must be able to support the spa, the water in it and those who use it. If the foundation is inadequate, it may shift or settle after the spa is in place, causing stress to the shell or components. For additional information regarding preparing for your spa, please refer to pages 5 and 6 in the Fairfax owner’s manual.
How do I maintain the water?
For your convenience, we have outlined 4 easy water care on page 16 in the owner’s manual. Or you can watch a short video on the AquaTerra Spas YouTube Channel.
Who do I contact for assistance?
Please call our Customer Care department at (888) 961-7727 Ext. 8440, M-F 8am – 4pm, PST. Or email us at AHSservice@watkinsmfg.com.
What is the AquaTerra Spas warranty for the Fairfax?
The manufacturer’s warranty covers the following areas: 5-year no leak shell, 2-year shell surface, 2-year plumbing, 2-year cabinet, 2-year parts, 2-year labor, 1-year spa cover.
